Servicing Request

This refers to the re-implementation/transfer of the SRRV sticker to SRRV holder’s new passport.

REQUIREMENTS:

I. Basic Requirements:

• Duly Accomplished Retiree Request Form signed by or on behalf of the principal retiree (1 original)
• Old Passport with SRRV sticker and new Passport (1 original)

II. Other Requirements Depending on the Circumstances of the Client:

• Notarized Affidavit of Loss/Police Report (1 original) – For lost passport with SRRV sticker
• Affidavit of Explanation (1 original) – For non-submission of old passport with SRRV sticker
• Certificate of Change of Name (1 original) – Publication, Family Register
• Certificate of Change of Nationality (1 original) – Subject to the approval of the Office of the Commissioner of the Bureau of Immigration

III. Requirements for Authorized Representatives:

• Notarized Special Power of Attorney/Authorization Letter (1 original)
• Notarized Guarantee Letter (1 original)
• PRA ID Card of the SRRV holder being represented (1 photocopy)
• Government-issued Identification Card of the Authorized Representative (1 original, 1 photocopy)

* Documents executed/obtained abroad must be apostilled by the competent authority of the issuing country or duly authenticated by the Philippine Consular Office, whichever is applicable.

Particulars	PRA Service Fee	Bureau of Immigration Fee
SRRV Re-Stamping	US$ 10.00 per retiree	PHP 1,010.00 per retiree

PROCESS:

• For walk-in clients, obtain a queue number from the Public Assistance Desk. Proceed to the Servicing Division Front Desk windows.
• Present documents to the Servicing Division Front Desk Officer for evaluation.
• For remote filing, present the documents by sending an e-mail to restamping@pra.gov.ph for pre-evaluation.
• Financial Management Division Front Desk Officer shall verify retiree-member’s visa deposit and payment records then issue an Order of Payment Slip (OPS).
• For remote filing, the Order of Payment shall be sent through email.
• For walk-in clients, proceed to the cashier for payment and issuance of Official Receipt (OR).
• For remote filing, pay the fees through Land Bank of the Philippines. Send proof of payment via email.

• Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Dollar Account (US$): 0054 0033 58

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

  Swift Code: TLBPPHMMXXX

  ---

  Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Peso Account (Php.): 0052 105463

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

  Please be reminded of bank charges that must be shouldered by the retiree when paying thru telegraphic transfers. Landbank of the Philippines has a US$5.00 bank charge.

PROCESS:

• For walk-in clients, submit documents to the Servicing Division Front Desk Officer. Complete documents will be forwarded to the UDRCon.
• For remote filing, transmit the documents via courier service to the PRA Head Office located at the 29th Floor, BDO Towers Valero (formerly Citibank Tower), 8741 Paseo De Roxas, Makati, Metro Manila.
• The processor shall evaluate the documents, record the transaction, and prepare the ENDORSEMENT LETTER to the Bureau of Immigration (BI) for the re-stamping of the SRRV.
• Once the endorsement letter is signed by the General Manager, it shall be forwarded to the BI’s Central Receiving Unit (CRU) for checking of derogatory records.
• If cleared of any derogatory record, the transaction shall be included in a batch for check preparation. Once the check is issued, it shall be delivered to the BI’s Cash Section for the issuance of the BI Official Receipt.
• If not cleared, the processor shall inform the client to process the clearance of the derogatory record with the Bureau of Immigration.
• The Endorsement Letter and BI Official Receipt will be returned to PRA for the printing of the SRRV sticker.
• The Endorsement Letter, BI Official Receipt, and Passport with SRRV sticker shall be endorsed to the BI Legal Division for implementation.
• Once implemented, the processor shall notify the retiree or their representative of the same.

Please refer to the Citizen’s Charter on the Re-stamping of Special Resident Retiree’s Visa (SRRV) for a more comprehensive process flow.

For more information and further assistance, you can contact the Servicing Division thru the direct line at (+632) 8848 1411 or email at restamping@pra.gov.ph.

Refers to the issuance of Certificate of Membership, Certificate of Not the Same Person, Certification as requested by Embassies etc.

REQUIREMENTS:

I. Basic Requirements:

• Duly Accomplished Retiree Request Form signed by or on behalf of the principal retiree (1 original)
• Request Letter signed by the principal retiree (1 original)

II. Additional Requirements:

• Notarized Special Power of Attorney/Authorization Letter (1 original)
• Notarized Guarantee Letter (1 original)
• PRA ID Card of the SRRV holder being represented (1 photocopy)
• Government-issued Identification Card of the Authorized Representative (1 original, 1 photocopy)

* Documents executed/obtained abroad must be apostilled by the competent authority of the issuing country or duly authenticated by the Philippine Consular Office, whichever is applicable.

III. Fees to be Paid:

Particulars	PRA Service Fee
Certification of Membership	US$ 5.00 per retiree-member

Process:

• For walk-in clients, obtain a queue number from the Public Assistance Desk. Proceed to the Servicing Division Front Desk windows.
• Present documents to the Servicing Division Front Desk Officer for evaluation.
• For remote filing, present the documents by sending an e-mail to servicing@pra.gov.ph for pre-evaluation.
• The Financial Management Division Front Desk Officer shall verify the retiree-member’s visa deposit and payment records, then issue an Order of Payment Slip (OPS).
• For remote filing, the Order of Payment shall be sent via email.
• For walk-in clients, proceed to the cashier for payment and issuance of the Official Receipt (OR).
• For remote filing, pay the fees through Land Bank of the Philippines and send proof of payment via email.

• Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Dollar Account (US$): 0054 0033 58

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

  Swift Code: TLBPPHMMXXX

  ---

  Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Peso Account (Php.): 0052 105463

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

  Please be reminded of bank charges that must be shouldered by the retiree when paying thru telegraphic transfers. Landbank of the Philippines has a US$5.00 bank charge.

PROCESS:

• For walk-in clients, submit documents to the Servicing Division Front Desk Officer. Complete documents will be forwarded to the UDRCon.
• For remote filing, transmit the documents via courier service to the PRA Head Office located at the 29th Floor, BDO Towers Valero (formerly Citibank Tower), 8741 Paseo De Roxas, Makati, Metro Manila.
• The processor shall evaluate the documents, record the transaction, and prepare the CERTIFICATION.
• Once the endorsement letter is signed by the General Manager, the processor shall notify the retiree or their representative of the same.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at servicing@pra.gov.ph.

CONVERSION OF VISA DEPOSIT INTO AN ACTIVE INVESTMENT

Pursuant to the Implementing Investment Guidelines under Rule VIII-A of the Rules and Regulations Implementing Executive Order No. 1037, an SRRV holder may, upon proper notice, apply for conversion of his/her visa deposit into an active investment; acquisition and ownership of condominium unit under the SRRV program. It also means acquisition of long-term leasehold rights of at least 25 years to a ready-for-occupancy condominium unit, townhouse, or house and lot (PRA Circular No. PRA-RRSC-2011-001, s.2011). As per PRA Circular No. 11, s.2012, a retiree can also substitute a condominium unit under his name as his investment in the SRRV Program. Such acquisition and ownership is for residential purposes; personal or family use.

REQUIREMENTS:

I. Conversion of Visa Deposit into a Condominium Unit under the Principal Retiree’s Name

• Duly Filled-Out Investment Request Form (1 original)
• Duly Filled-Out and Notarized Retiree’s Deed of Undertaking (1 original)
• Notarized Deed of Absolute Sale indicating the selling price of at least US$50,000.00 or amount of visa deposit (1 original)
• Condominium Certificate of Title (CCT) of the unit and parking space, if any (1 certified true copy/true electronic copy)
• Latest Tax Declaration of the Condominium Unit (1 photocopy)
• Ocular Inspection Report
• Payment of Visitorial Fee (if enrolled under the old SRRV schemes)

II. Conversion of Visa into an Active Investment through Long-Term Lease of Residential House and Lot, Townhouse, or Condominium Unit

• Duly Filled-Out Investment Request Form (1 original)
• Duly Filled-Out and Notarized Retiree’s Deed of Undertaking (1 original)
• Duly Filled-Out and Notarized Lessor’s Deed of Undertaking (1 original)
• Transfer Certificate of Title (TCT) of the house and lot or Condominium Certificate of Title (CCT) of the townhouse/condominium unit to be leased (1 certified true copy/true electronic copy)
• Latest Tax Declaration of the Property to be leased (1 photocopy)
• Notarized Contract of Lease between the lessor and the retiree within a period of at least 25 years with a value of at least US$50,000.00 (1 original)
• Ocular Inspection Report
• Payment of Visitorial Fee (if enrolled under the old SRRV schemes)

III. Conversion of Visa Deposit into an Active Investment Through Purchase of Condominium Unit (RFO)

a. For PRA-accredited Retirement Facility

• Duly Filled-Out Investment Request Form (1 original)
• Duly Filled-Out and Notarized Retiree’s Deed of Undertaking (1 original)
• Surety/Performance Bond (1 original) equal to the amount of the visa deposit
• Official Receipt of all payments made for the unit to be purchased (1 original)
• License to Sell from the Department of Human Settlements and Urban Development or DHSUD (1 photocopy)
• Condominium Certificate of Title of the unit and parking space, if any (1 certified true copy/true electronic copy)
• Duly notarized Contract to Sell which must contain the PRA restriction (1 original)
• Updated PRA-Accreditation Certificate (1 photocopy)
• Ocular Inspection Report
• Payment of Visitorial Fee (if enrolled under the old SRRV schemes)

b. For Non-PRA-accredited Retirement Facility

• Duly Filled-Out Investment Request Form (1 original)
• Duly Filled-Out and Notarized Retiree’s Deed of Undertaking (1 original)
• Surety/Performance Bond (1 original) equal to the amount of the visa deposit
• Official Receipt of all payments made for the unit to be purchased (1 original)
• License to Sell from the Department of Human Settlements and Urban Development or DHSUD (1 photocopy)
• Condominium Certificate of Title of the unit and parking space, if any (1 certified true copy/true electronic copy)
• Duly notarized Contract to Sell which must contain the PRA restriction (1 original)
• Securities and Exchange Commission Certificate of Registration (1 certified true copy)
• Latest Income Tax Return of Developer (1 photocopy)
• Duly Filled-Out and Notarized Waiver of Liability
• Ocular Inspection Report
• Payment of Visitorial Fee (if enrolled under the old SRRV schemes)

REPRESENTATIVES:

• Notarized Special Power of Attorney (1 original)
• PRA ID Card of the SRRV holder being represented (1 photocopy)
• Government-issued Identification Card of the Authorized Representative (1 original, 1 photocopy)

PROCESS:

1. Retiree will submit the Investment Request Form and complete documentary requirements for evaluation to the Retiree Assistance Officer in the Servicing Lounge, Head Office, or Satellite Office.
2. Upon receipt of complete documentary requirements, PRA personnel will conduct an ocular inspection of the property.
3. The Retiree Assistance Officer will prepare an ocular report.
4. The Retiree Assistance Officer will prepare the Letter to the Registry of Deeds for the annotation of PRA restriction in the Condominium Certificate of Title (CCT)/Transfer Certificate of Title (TCT). Satellite Office will transmit to Head Office the complete requirements for the preparation of the same letter.
5. The letter will be released to the retiree. For those who filed through Satellite Office, the letter will be transmitted to Satellite Office for release to the retiree.
6. The letter will be presented to the Registry of Deeds for the annotation of PRA restriction in the CCT/TCT.
7. The retiree will submit the certified true copy of CCT/TCT annotated with PRA restriction to the Head Office/Satellite Office. The Satellite Office will transmit the CCT/TCT to the Head Office for those who submitted at the Satellite Office.
8. The Retiree Assistance Officer will prepare an endorsement memorandum and fill out the Investment Request Form for conversion and withdrawal of the visa deposit.
9. Upon signing by the Division Chief III, Servicing Division; Department Manager III, Resident Retiree Servicing Department and approval of the General Manager/CEO, the request will be forwarded to the Financial Management Division (FMD) for the preparation of Manager’s Check or Withdrawal Clearance (whichever is applicable).
10. The FMD will inform the retiree of the availability of the Manager’s Check/Withdrawal Clearance.
11. The FMD releases the Manager’s Check/Withdrawal Clearance to the retiree. For those filed through Satellite Office, the check will be released to the Satellite Office Unit for transmittal to the concerned Satellite Office who will release it to the retiree.
12. Retirees whose visa deposit is maintained at a private bank and who received a withdrawal clearance will be required to submit a copy of the manager’s check as proof of withdrawal of the visa deposit.

Please refer to the Citizen’s Charter on Conversion of Visa Deposit into an Active Investment for a more comprehensive process flow.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at investment@pra.gov.ph.

Should the retiree’s investment under the SRRV Program no longer exist, or if the retiree withdraws the investment from the Philippines, transfers it to another domestic enterprise, or sells, conveys, or transfers the condominium unit to another person (natural or juridical), or if the contract of lease is terminated, the retiree-member will be required to substitute an allowable investment under the SRRV program.

REQUIREMENTS:

I. Condominium Unit under the Principal Retiree’s Name

1. Duly Filled-Out Investment Request Form (1 original)
2. Notarized Deed of Absolute Sale indicating the selling price of at least US$50,000.00 or the amount of visa deposit (1 original)
3. Condominium Certificate of Title (CCT) of the unit and parking space, if any (1 certified true copy/true electronic copy)
4. Latest Tax Declaration of the Condominium Unit (1 photocopy)
5. Ocular Inspection Report

II. Long-Term Lease of Residential House and Lot, Townhouse, or Condominium Unit

1. Duly Filled-Out Investment Request Form (1 original)
2. Duly Filled-Out and Notarized Lessor’s Deed of Undertaking (1 original)
3. Transfer Certificate of Title (TCT) of the house and lot or Condominium Certificate of Title (CCT) of the townhouse/condominium unit to be leased (1 certified true copy/true electronic copy)
4. Latest Tax Declaration of the Property to be leased (1 photocopy)
5. Notarized Contract of Lease between the lessor and the retiree within a period of at least 25 years with a value of at least US$50,000.00 (1 original)
6. Ocular Inspection Report

PROCESS:

1. Retiree will submit the Investment Request Form and complete documentary requirements for evaluation to the Retiree Assistance Officer in the Servicing Lounge, Head Office, or Satellite Office.
2. Upon receipt of complete documentary requirements, PRA personnel will conduct an ocular inspection of the property.
3. The Retiree Assistance Officer will prepare the ocular report.
4. The Retiree Assistance Officer will prepare the Letter to the Registry of Deeds for the annotation of PRA restriction in the Condominium Certificate of Title (CCT)/Transfer Certificate of Title (TCT). The Satellite Office will transmit the complete requirements to the Head Office for the preparation of the same letter.
5. The letter will be released to the retiree. For those who filed through the Satellite Office, the letter will be transmitted to the Satellite Office for release to the retiree.
6. The letter will be presented to the Registry of Deeds for the annotation of PRA restriction in the CCT/TCT.
7. The retiree will submit the certified true copy of the CCT/TCT annotated with the PRA restriction to the Head Office/Satellite Office. The Satellite Office will transmit the CCT/TCT to the Head Office for those who submitted it at the Satellite Office.
8. The Retiree Assistance Officer will prepare the endorsement letter for the Registry of Deeds for the cancellation of PRA restriction (if the previous investment was a condominium unit/long-term lease of house and lot).
9. The letter will be signed by the Division Chief, Servicing Division, and Department Manager, RRSD, and approved by the General Manager.
10. The retiree-member will receive the letter, have it notarized, and then present it to the Registry of Deeds.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at investment@pra.gov.ph.

REQUEST TO REDEPOSIT

Should the retiree’s investment under the SRRV Program no longer exist, be withdrawn from the Philippines, transferred to another domestic enterprise, or sold, conveyed, or transferred to another person (natural or juridical), or if the contract of lease is terminated, and if there is no allowable substitute investment, the retiree-member is required to re-deposit his/her requisite visa deposit to any of PRA’s designated banks to maintain his/her membership in the SRRV program.

REQUIREMENTS:

A. PRA Accredited Private Commercial Banks

1. Request letter addressed to the CEO/General Manager with the following details:
   • Bank Name
   • Branch Name
   • Complete Address of Bank
   • SRRV Option
   • Amount to be redeposited
2. Copy of Principal SRRV holder’s passport bio page

B. Government Bank (Development Bank of the Philippines)

1. Proceed to your bank abroad or any bank or online banking (if feasible) through which you can process a SWIFT/wire/telegraphic transfer.
2. Fill out the transaction slip/form using the following bank information:

3. Bank Name: Development Bank of the Philippines

   Swift Address: DBPHPHMM

   Bank Address: Makati Ave. cor. Gil Puyat Ave., Makati City, Philippines, 1200

   Intermediary Banks: JP MORGAN CHASE BANK, NY / Swift Code: CHASUS33, CITIBANK NA, NY / Swift Code: CITIUS33

   ---

   Account Name: PHILIPPINE RETIREMENT AUTHORITY

   Address: 29/F BDO Towers Valero (formerly Citibank Tower) Paseo de Roxas, Makati City Makati City, Philippines, 1200

   Account No: 0405-027438-100

3. Indicate the following in the remittance form as purpose:
   • SRRV redeposit of [(Complete Name of the principal SRRV holder (as shown in the passport)]
   • Date of Birth
   • Passport Number
4. Send a copy of the remittance transaction slip/form and the passport bio page of the principal SRRV holder to finance@pra.gov.ph.

Reminder/s:

Retiree must shoulder all bank charges fees. It is advised to add at least US$30 to cover bank charges fees that may be charged by intermediary banks.

PROCESS:

A. PRA Accredited Private Commercial Banks

1. Retiree to submit the requirements to the Servicing Division Front Desk Officer.
2. Memorandum endorsement will be signed by the Division Chief, Servicing Division and Department Manager, RRSD, and approved by the CEO/General Manager.
3. The approved memorandum endorsement will be endorsed to the Financial Management Division for the preparation of the Letter of Introduction (LOI).
4. The retiree will receive the LOI from the Retiree Assistance Officer.
5. Present the LOI to the chosen accredited bank. Bank information and instructions will be provided by the chosen bank.
6. Inform PRA once the visa deposit is redeposited with the bank.
7. PRA will receive the Certificate of Inward Remittance from the bank as proof of redeposit of funds.

B. Government Bank (Development Bank of the Philippines)

1. Retiree to remit the requisite visa deposit as per the remittance instruction.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at servicing@pra.gov.ph.

Refers to the process of transferring the visa deposit resulting from the de-accreditation of the bank or if a retiree-member opts to transfer his/her visa deposit to another PRA-accredited bank.

REQUIREMENTS:

1. Bank Transfer Form (1 original)
2. Authorization Letter for PRA (1 original)
3. Notarized Special Power of Attorney for the bank (1 original)
4. PRA ID Card of the SRRV holder being represented (1 photocopy)
5. Government-issued Identification Card of the Authorized Representative (1 original, 1 photocopy)

PROCESS:

1. Retiree will submit the request to the PRA Head Office/Satellite Offices/Email.
2. Processor will receive the duly filled-out Bank Transfer Form request from UDRCon, email, and Satellite Office Unit (SOU).
3. Request for pull-out of folders/files of requesting retiree-members.
4. Evaluate retiree's records and prepare memo for bank transfer.
5. Once the memo is signed by Division Chief, Servicing Division; Department Manager, RRSD; and General Manager, it will be forwarded to the Financial Management Division (FMD) for the preparation of the Transfer Clearance (TC) and Letter of Introduction (LOI).
6. FMD will inform the retiree or his/her authorized representative or SOU that the TC & LOI are ready for pick-up (to transact with the banks and effect the transfer).
7. The transferee bank will then forward the Certificate of Retiree's Deposit/Bank Certificate to PRA as proof of the transfer.

Please refer to the Citizen’s Charter on Bank Transfer for a more comprehensive process flow.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at banktransfer@pra.gov.ph.

Refers to the process of withdrawing the accrued interest from the principal amount of the required visa deposit.

REQUIREMENTS:

1. Duly accomplished Request for Payment of Interest Earned Form (1 original)

PROCESS:

For private PRA-accredited banks, the SRRV holder is advised to go directly to the bank/branch since the account is under their name, tagged under PRA account pursuant to our Memorandum of Agreement (MOA) with the bank.

For visa deposits in DBP (Development Bank of the Philippines):

• Proceed to the Servicing Division Front Desk Officer, who will provide the REQUEST FORM FOR PAYMENT OF INTEREST EARNED.
• The SRRV holder will fill out the details completely; this will be forwarded to UDRCon who will in turn endorse this to the processor.
• The processor will request the SRRV holder's folder from Records and forward the request to the Financial Management Division (FMD).
• The processor from FMD will endorse this to DBP for the wire transfer of funds to the nominated retiree’s bank account.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at banktransfer@pra.gov.ph.

Refers to the process of withdrawing the amount in excess of the SRRV holder's required visa deposit relative to his enrolment Scheme & number of active dependents.

PROCESS:

Request received through Walk-in transactions, email, or Satellite Offices.

For visa deposits in DBP (Development Bank of the Philippines):

• Obtain a queuing number from the Public Assistance Desk.
• Proceed to the Servicing Lounge. The Front Desk Officer will evaluate the retiree's records and inform him/her of the requirements.
• Once completed, the request will be forwarded to the processor by the UDRCon.
• The processor will request the SRRV holder's folder, evaluate records, and prepare a memorandum recommending the withdrawal of the excess deposit.
• Once the memo is signed by the Division Chief (DC), Department Manager (DM), and General Manager (GM), it will be forwarded to the Financial Management Division (FMD) for the preparation of the withdrawal clearance (for private banks) and endorsement to DBP for wire transfer of funds.
• The FMD will then inform the SRRV holder, representative, marketer, or Satellite Office Unit (SOU) that the withdrawal clearance is ready for pick up. They will present this to the bank to process the withdrawal (for private banks).
• If the visa deposit is with DBP, the funds will be wire transferred to the retiree’s nominated bank account.
• PRA will receive the new Certificate of Retiree's Deposit from the bank.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at banktransfer@pra.gov.ph.

Refers to the process of withdrawing the amount in excess of the SRRV holder's required fees relative to SRRV application, annual PRA fees, and other fees.

REQUIREMENTS:

• Request Letter addressed to the General Manager, indicating the reason for the refund, signed by the principal SRRV holder with complete bank details (1 original):
  • Account Name
  • Account Number
  • Bank Name
  • Bank Address with SWIFT Code
• Official Receipt indicating the excess payment (1 photocopy)

PROCESS:

• Retiree will submit the request to the PRA Head Office, Satellite Offices, or via email.
• Processor will receive the duly signed Request Letter from UDRCon, email, or Satellite Offices Unit (SOU).
• Once completed, the request will be forwarded to the processor by the UDRCon.
• The processor will request the SRRV holder's folder, evaluate records, and prepare a memorandum recommending the refund.
• Once the memo is signed by the Division Chief (DC), Servicing Division, Department Manager (DM), RRSD, and approved by the CEO/General Manager (GM), it will be forwarded to the Financial Management Division (FMD) for wire transfer of the refund amount.
• The funds will be wire transferred to the retiree’s nominated bank account.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at banktransfer@pra.gov.ph.

Termination of membership from the program may be done:

• (a) Voluntarily upon request of the Principal Retiree-member (or by the dependent, provided he/she has legal capacity to act), or
• (b) Involuntarily due to:
  • (i) The demise of the member, or
  • (ii) Upon revocation of the privilege for violating the policies, rules & regulations of the Authority and the laws in the country.

REQUIREMENTS FOR THE CANCELLATION OF SRRV:

I. Basic Requirements:

• Accomplished Service Request Form
• Passport which contains the Special Resident Retiree’s Visa (SRRV) sticker

II. Other Requirements Depending on Circumstance:

• Valid (unexpired) Passport - If with downgrading of visa (retiree is in the Philippines), and if Passport which contains the SRRV sticker is expired.
• Certificate of Payment / Bill of Lading - If availed Tax-Free Importation and voluntarily filed for termination of membership within three (3) years from the issuance of the SRRV.

III. Other Requirements in Case of (a) Death of Principal or Spouse or (b) Subrogation by the Spouse as Principal Due to the Death of the Latter:

• Death Certificate
• Proof of Incapacity - For subrogation aside from the demise of the Principal due to:
  • (a) Separation of the Spouses,
  • (b) Permanent disability of the principal, or
  • (c) Incapacity to perform obligation due to: being under guardianship, civil interdiction, insanity, drug addiction, chronic alcoholism, anti-social personality disorder, or epilepsy.

IV. Fees to be Paid:

Particulars	PRA Service Fee	Bureau of Immigration Fee
SRRV Cancellation	US$ 10.00 per retiree-member	Php 500.00 per retiree-member
Downgrading of SRRV to Temporary Visitors Visa	US$ 10.00 per retiree-member	Php 3,520.00 per retiree-member

Example:

A principal retiree with no dependent member who is still in the Philippines upon cancellation of SRRV shall pay a total fee of US$20.00 and Php4,020.00.

REQUIREMENTS FOR WITHDRAWAL OF THE VISA DEPOSIT UPON TERMINATION OF MEMBERSHIP

I. Basic Requirements:

• Complete bank details of the Principal retiree or of the claimant in case of death of the principal. Details of the Principal’s personal bank account must include the Bank Name, Bank Address, Account Number, Account Name, Bank SWIFT Code, Account holder’s address in the country where the subject bank is situated, and if applicable, IBAN Code and Routing Number. You may also refer to the Service Request Form for the required details.

II. Other Requirements in Case of (a) Death of Principal or Spouse or (b) Subrogation by the Spouse as Principal Due to the Death of the Latter:

• Valid proof of identification of claimants
• Settlement of Estate Tax - For visa deposits maintained at the Development Bank of the Philippines only. For visa deposits maintained at private banks, the same shall be presented directly to the private bank.
  • BIR Form 1904 - if filed at the Bureau of Internal Revenue within a year from the death of Principal
  • BIR Form 2313/eCAR - If filed at the Bureau of Internal Revenue after a year from the death of Principal
• Legal Basis to transfer visa deposit to claimant
  • A. Principal died testate (Deceased left a Last Will & Testament)
    • Letters of Testamentary or Administration or Court Order - obtained after probate proceedings. If the Last Will was probated abroad, the document must undergo recognition of foreign judgment proceedings.
  • B. Principal died intestate (Deceased left without a Last Will & Testament)
    • Proof of relationship between the Principal and the claimant
    • Affidavit of Self Adjudication (if sole heir) or Extra Judicial Settlement (if there is more than one heir) of the Estate of the Deceased
    • Affidavit of Publication - Refers to the publication of the Affidavit of Self Adjudication or the Extra Judicial Settlement

III. Other Documents to be Submitted:

• Notarized Affidavit of Quitclaim and Release. You may refer to this sample of Affidavit of Quitclaim.

REQUIREMENTS FOR AUTHORIZED REPRESENTATIVES, AGENTS, OR MARKETERS

I. Mandatory Requirements:

• Notarized Special Power of Attorney
  • For visa deposits maintained at BDO, use the SPA format provided by BDO in transacting with the said bank.
• Valid proof of identification of the Agent

PROCESS:

• For walk-in clients, obtain a Queuing number from the Public Assistance Desk. Proceed to the Servicing Division Front Desk window.
• Present documents to the Servicing Division Front Desk Officer for evaluation.
• For remote filing, present the documents by sending an e-mail to cancellation@pra.gov.ph for pre-evaluation.
• Finance Management Division Front Desk shall verify retiree-member’s visa deposit and payment records then issue an Order of Payment Slip (OPS).
• For remote filing, the Order of Payment shall be emailed.
• For walk-in clients, proceed to the cashier for payment and issuance of Official Receipt (OR).
• For remote filing, pay the fees through Landbank. Send proof of payment via email.

• Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Dollar Account (US$): 0054 0033 58

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

  Swift Code: TLBPPHMMXXX

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  Bank Name: Land Bank of the Philippines

  Account Name: Philippine Retirement Authority for (Name of the Retiree/SRRV No.)

  Peso Account (Php.): 0052 105463

  Branch Name: Makati Cash Center - PCSU #319 Sen. Gil J. Puyat Avenue, Makati City, Philippines

PROCESS FOR TERMINATION OF MEMBERSHIP

For Walk-In Clients:

• Submit documents to the Servicing Division Front Desk. Complete documents will be forwarded to the UDRCon.

For Remote Filing:

• Transmit the documents via courier service to the PRA Makati Office located at the 29th Floor, BDO Towers Valero (formerly Citibank Tower), 8741 Paseo De Roxas, Makati, Metro Manila.

PROCESS:

• The processor shall evaluate the documents, record the transaction, and prepare the ENDORSEMENT LETTER to the Bureau of Immigration (BI) for the cancellation of the SRRVisa.
• Once the endorsement letter is signed by the General Manager, it will be forwarded to the BI’s Central Receiving Unit (CRU) for checking of derogatory records.
• If cleared of any derogatory record, the transaction shall be included in a batch for check preparation. Once the check is issued, it will be delivered to the BI’s Cash Section for the issuance of a BI Official Receipt. If not cleared, the processor will inform the client to process the clearance of the derogatory record with the Bureau of Immigration.
• The Endorsement Letter and BI Official Receipt will be endorsed to the BI Legal Division and thereafter to the Office of the BI Commissioner for the issuance of the Order of Cancellation.
• Once the Order of Cancellation is issued, the passports with SRRV shall be submitted to the BI’s Legal Division for implementation (actual stamping of "Cancelled" on the SRRVisa).
• Once implemented, the processor shall notify the retiree or his/her representative.

REPATRIATION OF VISA DEPOSIT OR CANCELLATION OF ANNOTATION OF TITLE DUE TO TERMINATION OF MEMBERSHIP

A. For Withdrawal of Visa Deposit:

• Once the Order of Cancellation is issued by the Bureau of Immigration, and provided that all relevant requirements are met, the processor from the Member Services Division shall prepare an endorsement memorandum for the withdrawal/transfer of visa deposit.
• Once the memorandum is signed by the DC/DM and GM, it shall be forwarded to the Financial Management Division for the preparation of the actual Withdrawal Clearance (WC), if the visa deposit is maintained at private banks. If the visa deposit is maintained at DBP, a Forex form and pre-termination letter for the wire transfer of funds to the retiree's nominated bank account will be prepared.
• The FMD shall inform the client about the release of the signed WC or the forwarding of the Forex Form & Pre-termination Letter to DBP.
• If the visa deposit is maintained at a private bank, the retiree or his/her representative shall pick up the WC at PRA.

B. For Cancellation of PRA Restriction on the Title:

• Upon receipt of the Order of Cancellation from the Bureau of Immigration, the processor from the Servicing Division shall prepare a Letter to the Registry of Deeds for the cancellation of the annotation on the Title.
• Once approved by the General Manager, the client shall be informed of the same.

ADDITIONAL INSTRUCTIONS:

• All documents obtained or executed outside the Philippines must be Apostilled or Authenticated. Original documents are required to be presented. Agents are encouraged to secure their own copies of the documents.
• If there is a downgrading of SRRV to Temporary Visitor’s Visa (TVV), an Emigration Exit Clearance (ECC) for each member is required by the Bureau of Immigration to be obtained prior to departure from the Philippines. ECC is requested at and issued by the Bureau of Immigration.
• Notarized Affidavit of Loss or Explanation for Non-submission must be submitted in case of failure to surrender the passport with SRRV sticker.
• For SRRV cancellation requests filed without Downgrading of Visa, notwithstanding the retiree’s presence in the Philippines, a valid proof of departure (e.g., flight ticket) is required to be submitted.

Please refer to the Citizen’s Charter on Termination of Membership (Cancellation of SRRV) for a more comprehensive process flow.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at cancellation@pra.gov.ph.

I. Basic Requirements:

• Order of Cancellation from the Bureau of Immigration (BI).
• Complete bank details of the Principal retiree or of the claimant in case of death of the principal. Details must include:
  • Bank Name
  • Bank Address
  • Account Number
  • Account Name
  • Bank SWIFT Code
  • Account holder’s address in the country where the subject bank is situated
  • IBAN Code and Routing Number (if applicable)
• Other Requirements in case of (a) Death of Principal or Spouse or (b) Subrogation by the Spouse as Principal due to the death of the latter:
  • Valid proof of identification of claimants.
  • Settlement of Estate Tax - For visa deposits maintained at the Development Bank of the Philippines only. For visa deposits maintained at private banks, the same shall be presented directly to the private bank.
    • BIR Form 1904 - if filed at the Bureau of Internal Revenue within a year from the death of Principal.
    • BIR Form 2313/eCAR - If filed at the Bureau of Internal Revenue after a year from the death of Principal.
  • Legal Basis to transfer visa deposit to claimant:
    • Principal died testate (Deceased left a Last Will & Testament)
    • Letters of Testamentary or Administration or Court Order - obtained after probate proceedings.
    • If the Last Will was probated abroad, the document must undergo recognition of foreign judgment proceedings.
    • Principal died intestate (Deceased left without a Last Will & Testament)
    • Proof of relationship between the Principal and the claimant.
    • Affidavit of Self Adjudication (if sole heir) or Extra Judicial Settlement (if there is more than one heir) of the Estate of the Deceased.
    • Affidavit of Publication - Refers to the publication of the Affidavit of Self Adjudication or the Extra Judicial Settlement.
  • Other Documents to be submitted:
    • Notarized Affidavit of Quitclaim and Release. You may refer to this sample of Affidavit of Quitclaim.

DOCUMENTARY REQUIREMENTS FOR AUTHORIZED REPRESENTATIVES, AGENTS, OR MARKETERS

I. Mandatory Requirements:

• Notarized Special Power of Attorney.
  • For visa deposits maintained at BDO, use the SPA format provided by BDO when transacting with the said bank.
• Valid proof of identification of the Agent.

A. CANCELLATION OF PRA RESTRICTION DUE TO TERMINATION OF MEMBERSHIP

Upon receipt of the Order of Cancellation of SRRV from the Bureau of Immigration, PRA will endorse the cancellation of the PRA restriction annotated in the Condominium Certificate of Title (CCT)/Transfer Certificate of Title (TCT).

REQUIREMENTS:

1. BI Order of SRRV Cancellation
2. Copy of the Condominium Certificate of Title (CCT)/Transfer Certificate of Title (TCT) annotated with PRA restriction

PROCESS:

1. Retiree Assistance Officer will prepare the endorsement letter for the Registry of Deeds.
2. The letter will be signed by the Division Chief, Servicing Division, and Department Manager, RRSD, and approved by the General Manager.
3. Retiree-member will receive the letter, have it notarized, and then present it to the Registry of Deeds.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 848 1411 or email at cancellation@pra.gov.ph.

B. CANCELLATION OF PRA RESTRICTION DUE TO SUBSTITUTION OF ANOTHER ALLOWABLE INVESTMENT

Should the retiree have already submitted a new investment under the SRRV Program, PRA will issue a letter to the Registry of Deeds for the cancellation of the PRA restriction annotated in the Condominium Certificate of Title (CCT)/Transfer Certificate of Title (TCT).

REQUIREMENTS:

1. New Investment, Condominium Certificate of Title/Transfer Certificate of Title (1 certified true copy/true electronic copy)

PROCESS:

1. Retiree Assistance Officer will prepare the endorsement letter for the Registry of Deeds.
2. The letter will be signed by the Division Chief, Servicing Division, and Department Manager, RRSD, and approved by the General Manager.
3. Retiree-member will receive the letter, have it notarized, and then present it to the Registry of Deeds.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at investment@pra.gov.ph.

A dependent-spouse may subrogate or assume the status of a principal member based on exclusive grounds, thereby relegating the former principal member to the status of dependent-spouse.

In accordance with PRA Circular No. 05 issued on 22 August 2007, Series of 2007, the following are the exclusive grounds before the dependent-spouse may be subrogated as the principal member:

• Incapacity of the principal to perform and/or commit acts with legal and binding effects by reason of any, but not limited to, the following:
  • Civil interdiction
  • Being under guardianship
  • Insanity, occurrence of one or more insanity attacks, antisocial personality, epilepsy, drug addiction, chronic alcoholism, etc.
• Permanent disability of the principal, thereby making his mobility intricate.
• Separation of the spouses, provided the former principal shall transfer in favor of the subrogated spouse his/her deposit, and the same shall be maintained by the latter as his/her "sole account."
• Death of the principal.

The above-mentioned grounds shall only be allowed provided that the amount of the visa deposit is not adversely affected.

REQUIREMENTS:

1. Letter of Intent signed by the Principal, except in cases of death or insanity of the principal, which expressly states the following:
   • Request to subrogate;
   • Undertaking by the dependent-spouse to comply with the obligations of a principal;
2. Proof of any of the above-mentioned grounds.

For more information and further assistance, you can contact the Servicing Division through the direct line at (+632) 8848 1411 or email at servicing@pra.gov.ph.