Servicing Request

Letter of Introduction

Servicing Request

Refers to member-related requests of SRRV holders being catered by the RRSD-Servicing Division such as reissuance/restamping of SRRV, request for certification, bank transfer and other bank-related, conversion of visa deposit into an active investment, cancellation of SRRV, travel pass and other services.

Refers to the re-issuance/transfer of the SRRVisa sticker to SRRV holder's new passport

  • Obtain queuing number from Public Assistance Desk
  • Proceed to Servicing Lounge, fill out the Retiree's Request Form (RRF)
  • Servicing Front Desk Officer to evaluate records & prepare OPS
  • Retiree/representative/marketer to proceed to cashier for payment for the issuanceof the Official Receipt (OR)
  • Forward RRF & passports/supporting docs (old & new passport, affidavit of one & the same person & proof of publication for those with name change) to processor who will prepare endorsement letter to the Bureau of Immigration (BI)
  • Endorsement letter to be initaled by DC/DM and signed by the GM
  • The printed SRRVisa sticker on the new passport & endorsement letter to be forwarded to BI for implementation
  • Liaison Officer to pick up re-stamped passport from BI
  • Inform SRRV Holder that it's ready for pick up
  • Encode/update info in the database

The spouse/dependent may assume as the new principal due to the following reasons:

  • Incapacity of the principal to perform and/or commit acts with legal & binding effects by reason of any but not limited to civil interdiction, being under guardianship, insanity, drug addiction, chronic alcoholism
  • Permanent Disability of the principal thereby making his mobility intricate & other medical reasons
  • Seperation of the spouses, the visa deposit bearing the new principal's name, shall be maintained under PRA Account
  • Death of the principal

Request received through Walk-in transactions/through email

  • Obtain queuing number from the Public Assistance Desk
  • Servicing Front Desk Officer to evaluate request, verify records and submitted documents (letter of intent, supporting documents)
  • Forward to UDRCon, who in turn will forward to processor
  • Processor to evaluate records, prepare memo recommending the approval of the request for subrogation
  • Memo to be signed by DC/DM and OGM
  • Signed memo to be forwarded to Finance Management Division (FMD) for the preparation of the Letter Of Introduction (LOI) and/or Withdrawal Clearance to effect the CHANGE OF ACCOUNT NAME process
  • Processor will update in RIMS by changing the membership type/status (so the change will be reflected in the renewal of the ID card) or if the SRRV Holder wants this to be printed, and ID replacement fee of US$10.00 will apply

Migration (from old Scheme to SMILE Scheme) remains suspended since August 2014 Renamed as Re-Classification of SCHEME (from one scheme to another):

  • Has no existing policy yet
  • Previously done as an accomodation/case to case basis
  • Process discontinued pending formulation of clear guideline

Request received through Walk-in transactions/through email

  • Obtain Queuing number from the Public Assistance Desk
  • Servicing Front Desk Officer to evaluate request, verify records and submitted documents (letter of intent, supporting documents)
  • Forward to UDRCon, who in turn will forward to processor
  • Processor to evaluate records and submitted docs, prepare memo recommending the approval of the request for re-classification
  • Memo to be signed by DC/DM and OGM
  • Signed memo to be forwarded to Finance Management Division (FMD) for the preparation of the Withdrawal Clearance

Refers to the issuance of Certificate of Membership(USD 5.00 per document), Certificate of Not the Same Person, Certification as requested by Embassies etal.

Request received through Walk-in transactions/through email

  • Obtain Queuing number from the Public Assistance Desk
  • Servicing Front Desk Officer to verify records and issue OPS
  • SRRV Holder/marketer/representative will proceed to the cashier for payment and issuance of OR
  • Forward to UDRCon, who in turn will forward to processor
  • Prepare/Draft Certification to be initialed by DC/DM and signed by GM
  • Signed Certification to be released to the requesting party

Termination from the program either voluntarily or due to demise of the principal member or legal violation of the existing rules & regulations of the Authority and laws in the country.

Request received through Walk-in transactions/through email

  • Obtain Queuing number from the Public Assistance Desk
  • Servicing Front Desk Officer to verify records and receive submitted Documents & Issue OPS
  • SRRV Holder/marketer/representative will proceed to the cashier for payment and issuance of OR
  • Complete documents and OR will be forwarded by UDRCon to the processor for the preparation of the ENDORSEMENT LETTER to the bureau of Immigration (BI) for the cancellation of the SRRVisa
  • Once endorsement letter is signed by the DC/DM and GM, will forward the same to the BI
  • Processor will prepare memo for withdrawal when Order of Cancellation is received
  • Once memo is signed by DC/DM and GM, will forward the same & other requirements to FMD for the preparation of the Withdrawal clearance (WC) for private banks and for visa deposits under DBP-HO: forex form & pre-termination letter to DBP for the wire transfer of funds to retiree's nominated bank account.
  • While at the same time, the passport with the SRRVisa sticker will be submitted by the Liaison Officer to BI for the implementation of the SRRVisa cancellation
  • Once implemented and withdrawal clearance is ready for pick up, processor will inform retiree for the release of the passport and WC

Refers to the process of converting the visa deposit into active investment (e.g. purchase of a condo unit and long-term lease of house & lot).

Request received through Walk-in transactions/through email

  • Obtain queuing number from the Public Assistance Desk
  • Proceed to Servicing Lounge, Servicing Front Desk Officer will endorse the client to speak to the Processor
  • Processor to discuss the checklist of requirements:
    1. Condominium
      1. Letter of Intent
      2. Deed of Undertaking
      3. Agreement with PRA
      4. Deed of Sale
      5. Photocopy of CCY
      6. Performance.Surety Bond
      7. Deed of Absolute Sale
    2. Additional Requirements for Long Term Lease
      1. Letter of Intent
      2. Contract of Lease
      3. Owner's Copy of OCT/CCT
      4. Deed of Undertaking by the Lessor
  • Upon submission of the complete documentaty requirements, ocular inspection will be conducted
  • Prepare Ocular Inspection Report/Evaluation Report/Memo for Conversion/Withdrawal of time deposit/Endorsement Letter (EL) to Register of Deeds
  • Evaluation Report, Memo and Endorsement Letter initialed by DC/DM and signed by GM, these will be forwarded to Finance for preparation of Withdrawal Clearance or MC(Manager's Cheque) form (to wire transfer the funds for visa deposits in DBP)
  • Inform retiree ti receive EL and to have PRA restriction annotated on the CCT by the Register of Deeds(RD) and require to submit Certified True Copy of the CCT with PRA Restriction
  • Release Withdrawal clearnce to the SRRV holder/marketer/representative/developer
  • After transacting with the bank, a MANAGER's CHEQUE (MC) will be forwarded to PRA as proof of the withdrawal of deposit.

Refers to the process of transferring the visa deposit resulting from the de-accreditation of the bank.

Request received through Walk-in transactions/through email

  • Receive duly filled-out Bank Transfer Form request from UDRCon
  • Request for pull out of folders/files of requesting retiree-members
  • Evaluate retiree's records & prepare memo for bank transfer
  • Once signed by DC/DM and GM, will forward the same to Finance for the preparation of the Clearance and Letter of Introduction (LOI)
  • Signed Transfer Clearance and LOI will be forwarded by Finance to Servicing Division for release to the SRRV holder/marketer/representative
  • After transacting with the bank, the same will forward the Certificate of Retiree's Deposit/Bank Certificate as proof of the transfer

Refers to the process of wthdrawing the accrued interest from the principal amount of the required visa deposit.

For private PRA-accredited banks, advise the SRRV holder to go directly to the bank/branch since the account is under their name tagged under PRA account pursuant to our MOA with the bank

For visa deposits in DBP:

  • For visa deposits in DBP:
  • Proceed to Servicing Front Desk Officer who will provide the REQUEST FOR PAYMENT OF INTEREST EARNED form
  • SRRV holder to fill out the details completely, this will be forwarded to UDRCon who will in turn endorse this to the processor
  • Processor will request for the SRRV holder's folder from Records & forward the request to Finance Management Division (FMD)
  • Processor from FMD will endorse this to DBP for the wire transfer of the funds

Refers to the process of the withdrawing the amount in excess of the SRRV holder's required visa deposit relative to his enolment Scheme & number of active dependents.

Request received from walk-in clients/through email:

For visa deposits in DBP:

  • Obtain queuing number from Public Assistance Desk
  • Proceed to Servicing Lounge, Front Desk Officer will evaluate retiree's records & inform him/her of the requirements:
    • Letter of intent w/ complete bank details
    • Notarized affidavit of quitclaim
    • Bank Certificates
  • Once completed, request will be forwarded to processor by the UDRCon
  • Processor will request for SRRV holder's folder, evaluate records & prepare memo recommending the withdrawal of excess deposit
  • Once memo is signed by DC/DM and GM, the same will be forwarded to FMD for the preparation of the withdrawal clearance (for private banks) and endordsement to DBP for wire transfer of funds (pre- termination letter, passport, letter of the retiree, CTD, forex form)
  • Inform SRRV holder/representative/marker that withdrawal clearance is ready for pick up and they will present to the bank
  • PRA will receive the Certificate of Retiree's deposit from the bank

Refers to the process of refunding excess payment for any PRA Service Fees ( APF,VF, HF, cancellation & downgrading fees et. al).

Request received from walk-in clients/through email:

For visa deposits in DBP:

  • Obtain queuing number from Public Assistance Desk
  • Proceed to Servicing Lounge, Front Desk Officer will evaluate Retiree's records & inform him/her of the requirements:
    • Letter of intent w/ complete bank details
    • Official Receipt of Payment
  • Once completed, request will be forwarded to processor by the UDRCon
  • Processor will request for SRRV holder's folder, evaluate records & prepare Memo recommending the refund and Disbursement Voucher (DV) and Budget Utilization Slip (BUS)
  • Once memo is signed by DC/DM and GM, the same will be forwarded to FMD for the wire transfer of funds/amount to be refunded

Refers to the process of re-depositing the amount to any PRA-accredited bank to complete the required visa deposit relative to the SRRV holder's enrolment scheme and number of dependents.

these are transactions arising from (cancellation of PRA restriction of CCT and TCT, re-deposit of the borrowed funds due to medical reasons after executing a Special Undertaking etc.).

Request received from walk-in clients/through email:

For visa deposits in DBP:

  • Obtain queuing number from Public Assistance Desk
  • Proceed to Servicing Lounge, Front Desk Officer will evaluate Retiree's records & inform him/her of the requirements:
    • Letter of intent for re-deposit
    • Biopage of passport
  • Once completed, request will be forwarded to processor by the UDRCon
  • Processor will request for SRRV holder's folder, evaluate records & prepare Memo for the issuance of a Letter of Introduction (LOI)
  • Once memo is signed by DC/DM and GM, the same will be forwarded to FMD for the preparation of the LOI
  • Signed LOI will be forwarded by FMD to RRSD for release of the same to the SRRV holder/marketer/representative
  • Once the LOI is presented/transacted with the bank, a CERTIFICATE OF RETIREE'S DEPOSIT will be received by PRA from the said bank as proof of re-deposit of funds

Frequently Asked Questions

Answer to common question.

For re-stamping, please submit/pay the following requirements at the PRA Office:

  1. Old and New Passports
  2. Bureau of Immigration Fee Php1,010.00
  3. PRA Service Fee $10.00
  4. Affidavit of Loss or Police Report - For lost passport/visa sticker

Submit a Letter of Request to withdraw the excess visa deposit with complete bank details where to send the excess deposit. Attach a copy of the bank certificate indicating excess deposit and the notarized Affidavit of Quitclaim.

Submit a Letter of Request to withdraw the excess fees and the copy of the official receipt indicating the excess payment.

Please fill-out and submit Bank Transfer Request Form for PRA to prepare the Transfer Clearance. Thereafter, please present the Clearance to your bank to effect the transfer of the visa deposit to the bank accredited by PRA.

Yes. For private PRA-accredited banks, SRRV holders are advised to go directly to the bank/branch since the account is under their name tagged under PRA account pursuant to PRA’s MOA with the bank. It doesn’t need any clearance from PRA.

For visa deposits in DBP, please fill-out and submit Request for Payment of Interest Earned Form.

Please contact the Investment Unit of the Servicing Division at investment@pra.gov.ph or call (02) 8848 1412 loc. 2063 and 2039/ (02) 8848 1411 for the specific requirements.

Submit the following requirements:

Principal

  1. Service Request Form
  2. Passport with SRRV (if with downgrading, include new passport)
  3. PRA ID card
  4. Notarized Affidavit of Quitclaim (if there is visa deposit to be withdrawn)
  5. Payment of fees

For Depedent

  1. Service Request Form
  2. Passport with SRRV (if with downgrading, include new passport)
  3. PRA ID card
  4. Payment of fees

Additional Requirements in case of death of principal

*Without Will (Intestate)

  1. Death Certificate
  2. Affidavit of Self Adjudication or Extrajudicial Settlement of Estate
  3. Affidavit of Publication
  4. Proof of Relationship
  5. Copy of Valid Identification Cards or Passports of surviving heirs showing specimen signature

*With Will (Testate)

  1. Death Certificate
  2. Letters of Testamentary / Administration

*In case visa deposit is maintained at DBP

  1. eCAR/BIR Form 1904

*Additional requirements for Authorized Representatives

  1. Notarized Special Power of Attorney
  2. Copy of Representative’s valid ID

Fees

  1. BI Cancellation / Downgrading Fee – P4,020.00
  2. BI Cancellation Fee Only - P500.00
    • $20.00 (Cancellation and Downgrading)
    • $10.00 (Cancellation only)

Yes, upon cancellation of the SRRV by the Bureau of Immigration.

Yes, after cancellation of the SRRV and subject to the law on succession.

As per PRA Circular No. 05 dated 22 August 2007, s. 2007, the spouse (who is likewise a SRRV holder) may assume as the new principal via subrogation for the following reasons:

  1. Incapacity of the principal to perform and/or commit acts with legal & binding effects by reason of any but not limited to civil interdiction, being under guardianship, insanity, drug addiction, chronic alcoholism
  2. Permanent disability of the principal thereby making his mobility intricate & other medical reasons
  3. Separation of the spouses, the visa deposit bearing the new principal’s name, shall be maintained under PRA account
  4. Death of the principal